I received a tweet this morning from @Frenchie2Kiss, asking me if my British Airways Executive Club account was intact because apparently his 230,000 Avios balance was wiped out. What’s more, apparently he’s not the only one this has happened to. I immediately logged into my Award Wallet account and updated the balance on every Executive Club account I manage for myself and my family. Thankfully, everything is intact. To be safe, I also logged into each individual account and double-checked each Avios balance and found that everything was ok.
Next, I checked Flyertalk where I came across a thread dedicated to this situation. British Airways is aware of the problem, which is apparently part of a wide-spread hack. On Twitter @British Airways provided the following response to a follower who had her Avios balance wiped out:
If your Avios balance has disappeared, check your email for an update that is sure to come with more information on how to reinstate your balance. If you want to be proactive, I’d contact them via Twitter since that generally seems to be the most efficient method of communication – especially since I’m sure their phone lines are blowing up right now. Some people have reported they can’t login to their Executive Club accounts – this is because British Airways is locking people out as a precautionary measure.
If your Executive Club account has not been hacked, I strongly advise you to change your password to be safe. This situation reminds me of when my Club Carlson account was hacked a year ago. After I wrote the post, a few people emailed me saying the same thing had happened to them and that their account information was obtained through Award Wallet. So while I praised Award Wallet for notifying me of my balance dropping, they may have been the reason my account was hacked in the first place. Club Carlson was quick to reinstate the points and I continue to use Award Wallet to track my point balances to this day. However until this issue is resolved, I would advise against providing your new Executive Club password to Award Wallet until the source of the account wipe-outs has been identified.
Are you among those who had their British Airways Executive Club accounts hacked?
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