I recently spent a week at the all-inclusive Hyatt Ziva Los Cabos, which was a great experience. I explained how to save up to 70% off the standard rate and 10 things to know about this property. Some of you have plans to visit this resort, in which case you’ll want to read on for a review of the Hyatt Ziva Suite, elite member benefits, and the wifi situation…
Arriving at the Hyatt Ziva Los Cabos: The Lobby
The property is gated for security purposes. There are lots of bell boys by the driveway, ready to greet guests as they step out of their vehicles. One of them got our bags, while another greeted us with moist towels.
None of the photos I’ve seen of the Hyatt Ziva Los Cabos lobby really does it justice. I loved the open-air feel of the lobby and at night, the columns lit up and made it even more gorgeous. There’s also lots of seating both in the lobby and the nearby terrace, so there’s always an excuse to stick around.
The most incredible ocean view awaits past the check-in area.
As I mentioned previously, I reached out to the hotel about arranging an upgrade ahead of time, which wasn’t very productive. I received some conflicting information, but for the most part I was told they couldn’t present me with any upgrade options until I checked in. I was told by a Hyatt Gold Passport representative that one of the rooms was proactively upgraded to a Hyatt Ziva Suite, days before check-in.
When my parents arrived a day before me, they were checked in by the manager, who promised them “a very nice room” and put them in a Ziva Suite with a partial ocean view. When my sister and I arrived the next day, we asked the check-in agent if he could possibly give us a room next to our parents. He was able to honor our request, though he did point out that the only room available had one King bed instead of two Queens, though it did have a pull-out couch. We thought this was fine and he subsequently gave us our wristbands.
Platinum and Diamond Benefits at the Hyatt Ziva Los Cabos
There was some confusion about Platinum member benefits and whether I was entitled to them. The agent checking us in thought that since I booked through a “travel agent” I didn’t qualify for elite benefits. He asked a colleague, who confirmed that I should in fact receive a silver wristband and the accompanying Platinum benefits, which were pretty much just free premium wireless internet and 20% off cabana rentals.
Diamond members get a few extra benefits, including access to a club lounge with free premium drinks. I was perfectly happy with the free premium wireless internet (though it didn’t work for most of our stay) and the discount on cabana rentals. It’s worth noting that the resort does have a few cabanas set aside that are free, while the “premium” cabanas cost between $30 – $97. They all look pretty much identical but the premium cabanas include “extras” like Fiji water, a fruit plate, and canapés…things you can pretty much get for free if you ask the staff who come around to ask if you need anything. Still, if the free cabanas are taken and the premium ones are your only option, it’s nice to know you can at least get 20% off as a Platinum member.
Hyatt Ziva Suite
The two Hyatt Ziva Suites we were upgraded to were both in Building 2, on the third floor. I can’t emphasize enough how ideal the third floor of the hotel is and especially that building. First, we were on the same level as the hotel lobby and a bunch of restaurants (the coffee shop, the french restaurant, the 24 hour snack bar, the Japanese restaurant, etc.). Being on the third floor means you can easily take the steps to the first level, to the beach, pools, and the rest of the hotel’s restaurants.
Our rooms faced the kids pool on one end and the main pool on the other – you would think that would get obnoxious, but the living room area acted as a buffer for keeping the noise from the kids pool away. The only noise problem we really had was coming from the other rooms. The walls are paper thin, so when our neighbors were having a conversation at a normal decibel level, we could hear them like we were in the room with them.
The sitting room was a good size and had lots of seating. There was the couch (which could be pulled out and turned into a bed), a table with two chairs, and tons of closet space. It was more space than we actually needed, but it definitely made us more comfortable. Shortly after we arrived, a staff member showed up to ask if we wanted the couch pulled out and made into a bed. The front desk agent had mentioned this to us as an option when he could only get us a room with a King bed, but I was impressed that they actually followed through and sent somebody. We ended up passing on this since the King bed was big enough and we didn’t want to deal with having the couch made into a bed every night.
The only negative part about the living room was that it lacked power outlets. However, there were plenty of outlets in the bedroom – which gave off a loud buzzing noise when anything was plugged in.
Past the living room was a fairly long hallway leading to the bedroom. Just off the hallway was the first bathroom, which had a large shower.
Past the bathroom was the complimentary mini bar and a few extra bottles of water. You read that right, the mini bar is completely free. There were a few snacks and sodas. Every afternoon after housekeeping left, a staff member made the rounds, asking if guests wanted the minibar replenished.
Past the mini bar is a door leading to the bedroom, which was about the size of the living room. The bedroom featured a King sized bed, a dresser under the TV offering extra storage space, and a large glass door that opened onto the balconette overlooking the pool.
Our room was technically a pool view room, but the ocean was still visible. Come to think of it, I can’t imagine any of the rooms at the resort having a bad view.
On the nightstand was a large booklet containing information about the resort, restaurant hours, and a room service menu. There booklet contained come inconsistencies, like the hours for the gym, which were listed as closing at 8:30 rather than 9:00 PM.
In the corner near the tub, I thought I spotted a large spider, but it turned out to be a bundle of hair. I don’t know which is worse, really. The paint was splattered on the tile and unevenly applied on the walls. Overall, this room worked out perfectly for us because my sister took the closets and bathroom in the first half of the suite, while I took the second half. Having two full bathrooms in both suites meant we all pretty much got ready at the same time every morning and there was no sitting around, waiting for anybody.
Wifi at the Hyatt Ziva Los Cabos
I alluded to this in my initial post about the resort, but wifi at the resort was terrible. As a Hyatt Platinum member, I got access to premium wifi, which allowed me to connect five devices and would normally have cost $70 for 10 days.
For some reason, I wasn’t able to connect to the internet at all during the first few days. As a result, I had to use my phone as a hotspot when I needed to get online with my laptop (thank you T-mobile!). My sister didn’t seem to have a problem connecting her iPad, while my parents were constantly getting disconnected. If I managed to get online and performed too many searches, this captcha popped up.
The bad internet connection at this resort is a pretty common complaint. Ultimately, it wasn’t a huge inconvenience because it wasn’t my intention to be glued to my phone the entire time. The few times I did need to get online, my phone’s data was sufficient. However, it is important to note if you’re thinking of coming here and using the internet a lot.
Have you stayed at the Hyatt Ziva Los Cabos? What are your thoughts on the resort? Stay tuned for my next post, where I’ll review the hotel’s restaurants and activities.
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